Frequently asked questions (FAQ)

Frequently Asked Questions (FAQ)

1. What types of products do you offer?
We offer products from Pfizer, Deva, Sandoz, Bayer Schering, Turkey, Genveon.

2. Do you ship internationally?
Yes, we offer international shipping. Please note that international delivery typically takes around 30 days, depending on the destination and local customs processing times.

3. Do you ship within the United States?
Yes, we provide U.S. domestic shipping, with standard delivery times ranging from 2–7 business days, depending on your location.

4. How much does shipping cost?
All orders, domestic and international include a flat shipping fee of $45.

5. How products packaged for shipping?
Products are packaged securely using protective materials to maintain stability during transit. All shipments follow proper handling protocols to ensure safe arrival.

6. What payment methods do you accept?
We accept a wide range of payment options, pleace place the order and check for yourself.

7. Do I receive tracking information for my order?
Yes. Once your order is shipped, you will receive tracking details via email so you can monitor the status of your delivery.

8. Are there any restrictions on where you can ship?
We ship to most countries worldwide, but for confirmation please contact our team.

9. What is your return or refund policy?
Due to the nature of research products, returns may be limited. If your order arrives damaged or incorrect, please contact our support team within a specified timeframe for assistance with replacements or resolutions.

10. How can I contact customer support?
You can reach our support team through our website's contact form or by email. We're here to help with questions about products, ordering, or shipping.